winbest Privacy Policy

1. Introduction

This Privacy Policy is issued by winbest ("Platform", "we", or "winbest") and applies to all users who register, browse or use the services provided on the winbest.run website. By continuing to use this platform, you confirm that you have read, understood and accepted the terms set out in this Privacy Policy.

winbest recognises that member trust is the foundation of the long-term relationship we build together. We therefore treat personal data protection as a priority that cannot be compromised in any aspect of our platform's operations.

This policy covers the types of data we collect, the purpose of collection, methods of processing, parties who may receive the data, retention periods, and your rights as the data owner. We encourage you to read this policy carefully.

2. Information We Collect

In the course of operating the platform, winbest may collect your personal information through several channels. The following are the main categories of data we may collect:

Account Registration Information

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification (members must be 21 years of age or older)
• Active mobile phone number
• Valid email address
• Username and password (stored in encrypted form)

Financial and Transaction Information

• E-wallet details (Touch 'n Go eWallet, Boost) for deposit and withdrawal purposes
• Bank account information for transactions via DuitNow or FPX online banking
• Crypto wallet address if transacting using USDT, BTC, or ETH
• Deposit and withdrawal transaction history

Platform Usage Information

• Game history, including slots, live casino, sportsbook and other categories
• IP address, device type, operating system and web browser
• Login dates and times and activity within the account
• Cookie data and similar tracking technologies

3. Purpose of Data Collection and Use

winbest uses the personal information collected solely for legitimate and transparent purposes. Your data is not used for any purpose outside the scope stated below:

• Identity and age verification — ensuring every member meets the minimum age requirement of 21 years and verifying identity in accordance with the Know Your Customer (KYC) procedures set by the licensing body.
• Financial transaction processing — completing deposits with a minimum of RM10 and withdrawals with a minimum of RM50 within 10–45 minutes, securely and accurately.
• Account management and customer support — enabling our 24/7 support team to assist you with enquiries, complaints or technical issues that arise.
• Service improvement — analysing usage patterns in aggregate to improve the gameplay experience, user interface and platform performance.
• Platform communications — sending account-related notifications, Privacy Policy updates, transaction alerts and relevant promotional information (if you have given your consent).
• Fraud prevention and security — detecting suspicious activity, preventing fraud and ensuring the integrity of games and transactions on the platform.
• Legal compliance — meeting international licensing requirements, including reporting obligations required by the relevant authorities.

4. Sharing Information with Third Parties

winbest does not sell, rent or disclose your personal information to third parties without your consent, except in the circumstances set out below:

Appointed Service Providers

We may share data with officially appointed service providers who support platform operations, such as e-wallet and online banking payment processors, security technology service providers, and technical infrastructure providers. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes authorised.

Legal Requirements

winbest will disclose personal information if required to do so by court order, law, directive from a competent authority, or our international licensing regulatory body. In such cases, we will notify you where not prohibited by the relevant law.

Protection of Platform Rights

In cases of suspected fraud, account misuse, or any threat to the security of the platform and other members, winbest reserves the right to share relevant information with the authorities or internal security teams for follow-up action.

5. Data Security and Protection

winbest continually invests in robust security infrastructure to ensure members' personal data is protected from unauthorised access, loss, misuse or modification. The technical and organisational security measures we employ include:

• Secure Sockets Layer (SSL/TLS) encryption for all communication between your browser and winbest servers
• Password storage in a format processed with a secure hashing algorithm — no one at winbest can view your original password
• Two-factor authentication (2FA) available for member accounts as an additional layer of protection
• Continuous system monitoring to detect any unusual activity or unauthorised access attempts
• Regular security audits conducted by the internal security team and external experts
• Access to members' personal data is restricted to staff who genuinely require the information to perform their duties

While we make every effort, no security system can be guaranteed 100% safe. We strongly encourage members to use strong passwords, not share login details, and report any suspicious activity to our support team immediately.

6. Use of Cookies and Tracking Technologies

winbest uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our website.

Types of Cookies Used

• Session cookies — keep you logged in during a game session and handle language preferences and basic settings.
• Functional cookies — remember your preferences such as screen display, sound settings and game preferences.
• Analytical cookies — collect usage data in anonymous form to help us understand how members interact with the platform and identify areas for improvement.
• Security cookies — help detect suspicious login activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, blocking certain cookies may affect platform functionality and your gameplay experience.

7. Your Rights as a Data Owner

As a winbest member, you have the following rights regarding your personal data. All requests can be submitted through our customer support service:

• Right of access — you have the right to request a copy of the personal data we hold relating to your account.
• Right of rectification — if any information is inaccurate or out of date, you may request a correction through our support channel.
• Right of erasure — you may request the deletion of your personal data, subject to our retention obligations under the relevant licensing and financial regulations.
• Right to restrict processing — in certain circumstances, you may request that we limit how your data is used while awaiting the resolution of a dispute.
• Right to object — you have the right to object to the processing of your data for marketing communication purposes at any time.
• Right to data portability — you may request your data in a machine-readable format for transfer to another service provider.

To submit any data rights request, please contact the winbest support team via live chat on the platform or by email at [email protected]. We will process your request within a reasonable time.

8. Data Retention Period

winbest retains your personal data for as long as your account is active, or as long as necessary to fulfil the purposes stated in this policy. After account closure, we may still retain certain information for a period required by licensing obligations, tax laws, or other applicable legal requirements.

Once the required retention period has ended, your personal data will be securely deleted or de-identified so that it can no longer be linked back to you.

9. Changes to This Privacy Policy

winbest reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform services. Any material changes will be communicated to members via in-platform notifications or through the registered email address.

The "Updated" date shown at the top of this policy indicates when the latest amendment takes effect. We encourage you to review this policy periodically to stay informed about how we handle your personal data.

Continued use of the winbest platform after a policy change takes effect will be considered your acceptance of the updated terms.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.

winbest's support service operates 24 hours a day, 7 days a week in Malay and English. You can reach us via:

• Live chat on the winbest platform (fastest option)
• E-mail: [email protected]

We aim to respond to all privacy-related enquiries promptly and provide clear, satisfactory answers.